1. About these terms
These Terms of Use (“Terms”) are an agreement between you and ReelPogo (“ReelPogo”, “we”, “us”) for your use of the ReelPogo mobile app for iPhone, iPad and Android, our website, and related services (together, the “Service”).
By downloading, opening or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.
2. Who can use ReelPogo
You must be at least 13 years old to use the Service. If you are under 18, or under the age of majority where you live, you may use the Service only with the involvement and permission of a parent or guardian, who agrees to these Terms on your behalf.
You may not use the Service if you are barred from doing so under applicable law.
3. Your account
You can use the camera and teleprompter without an account. Some features, such as cloud projects, AI captions, translation and subscriptions synced across devices, need an account. You can sign up with email, Sign in with Apple or Google.
Keep your sign-in details secure and tell us promptly at support@reelpogo.com if you think someone else has accessed your account. You are responsible for activity on your account.
You can delete your account at any time in the app under Profile, then Privacy & data, then Delete account. See how to delete your account.
4. Plans, subscriptions and payment
Free plan
The free plan includes the camera, beauty tools, teleprompter, editor and music library, and a monthly allowance of AI videos (currently 5 a month). On the free plan, each AI video may be unlocked by choosing to watch a short rewarded ad. Exports on the free plan carry a ReelPogo watermark. Unused free AI videos do not roll over to the next month.
Paid plans
We offer optional auto-renewing subscriptions, currently Creator and Pro, billed monthly or yearly, and one-time AI minute top-ups. The plan name, length, price and what is included are shown in the app before you buy. Prices may vary by country and are shown in your local currency in the App Store or Google Play.
- Payment. Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
- Automatic renewal. Your subscription renews automatically at the same price and for the same period unless auto-renew is turned off at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours before the end of the current period.
- Managing and cancelling. You can manage your subscription and turn off auto-renewal in your account settings after purchase. On iPhone or iPad: Settings, then your name, then Subscriptions. On Android: Google Play, then Payments & subscriptions, then Subscriptions. Deleting the app does not cancel a subscription.
- Free trials. If a free trial is offered, it converts to a paid subscription at the end of the trial unless you cancel at least 24 hours before it ends. Any unused part of a free trial is forfeited when you purchase a subscription.
- AI minutes. Monthly AI minutes reset at the start of each billing month and do not roll over. Top-up minutes stay available for 12 months from purchase.
- Price changes. If we change subscription prices, we will tell you in advance, and the App Store or Google Play will ask for your consent where required.
- Refunds. Purchases are processed by Apple or Google, and refund requests are handled under their policies. For Apple purchases, request a refund at reportaproblem.apple.com. Nothing in these Terms limits any rights you have under consumer law.
5. Ads on the free plan
Rewarded ads are optional. We tell you what you will receive before an ad starts, and you can decline. If you decline, you can keep using the camera, teleprompter, editor and any other features that do not need the reward. Rewards have no cash value and cannot be transferred. Ads are provided by Google AdMob; see the Privacy Policy for how ad data is handled.
6. Your content
“Your Content” means the videos, audio, images, scripts, captions, translations and other material you create, upload or import in the Service. You keep all ownership rights in Your Content.
You give us a worldwide, non-exclusive, royalty-free licence to host, store, process, transcribe, translate, reproduce and display Your Content only as needed to operate the Service for you, for example to generate captions or translations you request, sync your projects, or create a review link you share. This licence ends when you delete Your Content or your account, except for copies kept for a limited time in backups or where the law requires us to keep them.
We do not use Your Content to train artificial intelligence models, and we do not allow our AI service providers to do so.
You are responsible for Your Content. You confirm that you have the rights needed to use everything in it, including music, footage, images and the likeness and voice of anyone who appears in it.
7. AI features
ReelPogo uses automated systems for features such as speech-to-text, captions, translation, script writing, pronunciation guidance and fit checks. AI output can be inaccurate, incomplete or inappropriate for your audience, especially for names, slang and specialist terms.
Review AI output before you publish it. You are responsible for what you post. AI output is provided to you for your use, and to the extent we have any rights in it, we assign them to you.
8. Music, sounds and third-party content
Tracks in the ReelPogo music library are licensed for use in videos you create with the Service, under the licence terms shown with each track. You may not extract library tracks and use them separately.
ReelPogo does not download or copy sounds from TikTok, Instagram, Snapchat or other platforms. If you import your own audio or video, you confirm that you own it or have permission to use it. Saving a trend link stores only the link for your reference.
9. Connected accounts and sharing
If you connect a social media account, you authorise us to access it as described when you connect, for example to post a video you choose or to show your own media. Your use of those platforms is governed by their terms. You can disconnect at any time in the app.
10. Acceptable use
You agree not to use the Service to:
- break any law or infringe anyone’s intellectual property, privacy or publicity rights;
- create or share content that sexualises minors, promotes violence or terrorism, harasses or threatens others, or is hateful;
- impersonate a real person, or create misleading synthetic media of a real person without their consent;
- send spam or run deceptive advertising;
- reverse engineer, scrape, overload or interfere with the Service, or get around usage limits, ads or watermarks;
- resell or provide the Service to others without our written permission.
We may remove content or suspend accounts that break these rules. To report content or a rights issue, email support@reelpogo.com.
11. Our intellectual property
The Service, including its software, design, logos and the ReelPogo name, belongs to us or our licensors and is protected by law. We give you a personal, limited, non-exclusive, non-transferable, revocable licence to use the app on devices you own or control, under these Terms and the usage rules of the App Store or Google Play.
If you send us feedback or ideas, we may use them without any obligation to you.
12. Suspension and termination
You can stop using the Service and delete your account at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, if we must do so by law, or if we stop offering the Service. Where reasonable, we will give you notice and a chance to export Your Content. Ending your account does not cancel an App Store or Google Play subscription; cancel that in your store account.
13. Disclaimers
To the extent permitted by law, the Service is provided “as is” and “as available”. We do not promise that the Service will be uninterrupted or error-free, that AI output will be accurate, or that any video will reach a particular audience or result.
Australian Consumer Law. If you are a consumer in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees or any other rights you have under laws that cannot be excluded. Consumers in other countries may have similar rights.
14. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, data, followers or goodwill. To the extent permitted by law, our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or USD 50. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.
15. Apple App Store terms
If you downloaded the app from the Apple App Store, these additional terms apply:
- These Terms are between you and us only, not with Apple. We, not Apple, are solely responsible for the app and its content.
- Your licence to use the app is limited to use on Apple-branded products you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
- Apple has no obligation to provide maintenance or support for the app.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any. To the maximum extent permitted by law, Apple has no other warranty obligation regarding the app.
- We, not Apple, are responsible for addressing any claims by you or a third party relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
- If a third party claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging the claim.
- You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce these Terms against you as a third-party beneficiary.
Where these Terms do not cover something, Apple’s Standard Licensed Application End User License Agreement applies.
16. Governing law and disputes
These Terms are governed by the laws of the Northern Territory, Australia. Please contact us first at support@reelpogo.com so we can try to resolve any problem informally. If you live in the European Union, the United Kingdom or another place whose laws give you the right to bring claims in your local courts, you keep that right.
17. Changes to these terms
We may update these Terms from time to time. If a change is material, we will tell you in the app or by email before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms.
18. Contact
ReelPogo
Email: support@reelpogo.com
Website: ReelPogo